Cosmo Runner
Animal Race
Prediction Game
Trading Arena
Coin Catch
Tap Mine
Ore TenMyMine
Help and contact
cosmobyte@kakao.comWhy are my app holdings missing on the website?
App holdings and your web PLAY profile are separate data. View holdings in the app and use its backup feature before changing devices. Signing in to PLAY alone does not restore holdings.
Why does my score differ from the ranking?
An on-screen score is separate from a successfully registered score. Sign in before playing and check the submission result at the end. Network failures or maintenance can prevent registration. Note the error before closing the app.
A game does not start or stops responding
Check its Start button and paused state first. On mobile, drag inside the game area. Reloading can lose the current round, so finish it first if possible. During online maintenance, try one of the mini-games that supports guest play.
I changed devices or cannot sign in
Use your existing PLAY ID. If you lose access, use account recovery. Never send your password or recovery code to anyone, including support.
Quotes or widgets look out of date
Check the displayed update time and network connection. Quote providers and device background restrictions can delay updates. Open the app and refresh; if the issue continues, report the symbol, displayed time, device and app version. Displayed quotes are not trade execution prices.
What should I include in a support request?
Email the screen or game name, device, browser or app version, time, steps and error message. Hide balances, holdings and recovery information in screenshots. We do not ask for payment or passwords.